At Exaghost, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the circumstances under which we issue refunds and how to request them.
Important: By using our services, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
Undelivered Orders: If your order is not delivered within 7 days of purchase
Partial Delivery: If less than 50% of your order is delivered within the promised timeframe
Duplicate Charges: If you are accidentally charged twice for the same order
Technical Errors: If a technical issue prevents us from delivering your service
Service Not as Described: If the service received significantly differs from what was advertised
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of Mind: If you decide you no longer want the service after delivery has begun
Account Issues: If your social media account is private, suspended, or deleted
Incorrect Information: If you provide an incorrect username or invalid account information
Retention Drops: Normal follower drop-off after retention period (we do offer free refills within retention period)
Platform Policy Changes: If social media platforms change their policies affecting service delivery
Third-Party Actions: If you use other services simultaneously that interfere with our delivery
Completed Orders: Orders that have been fully delivered as promised
Note: If you experience significant drops within your retention period, we offer free refills rather than refunds. Contact support with your order ID.
4. Refund Process
To request a refund, please follow these steps:
Contact our support team at support@exaghost.com within 7 days of your order
Include your Order ID (found in your confirmation email)
Provide a clear reason for refund with any relevant evidence or screenshots
Wait for our support team to review your request (typically 24-48 hours)
If approved, your refund will be processed to your original payment method
Tip: Keep your order confirmation email handy. It contains your unique Order ID needed for all refund requests.
5. Refund Timeline
Once your refund is approved, here's what to expect:
Processing Time: 3-5 business days after approval
Credit Card Refunds: 5-10 business days to appear on your statement
PayPal Refunds: Immediate to 24 hours
Bank Transfers: 7-14 business days depending on your bank
You will receive a confirmation email once your refund has been processed.
6. Partial Refunds
In some cases, we may issue partial refunds:
Partially Delivered Orders: Refund for the undelivered portion only
Quantity Shortfalls: Proportional refund for missing quantity
Minor Delays: Partial compensation for significant delays (at our discretion)
Partial refunds are calculated based on the percentage of service not delivered.
7. Chargebacks
We take chargebacks seriously. Before filing a chargeback:
Please contact us first to resolve any issues
Most disputes can be resolved directly with our support team
Filing an unnecessary chargeback may result in account suspension
If a chargeback is filed after receiving services, we reserve the right to dispute it with evidence of delivery
Important: Chargebacks filed for validly delivered services may result in permanent account ban and legal action to recover fees.
8. Contact Information
For refund requests or questions about this policy: