Frequently Asked Questions

Exaghost is a leading social media growth service provider. We help individuals, influencers, and businesses increase their social media presence by providing real followers, likes, views, and comments for Instagram, Facebook, YouTube, and TikTok.

Exaghost is owned and operated by Exaghost LLC, a registered company in Delaware, United States.

Yes, Exaghost operates as a marketing service provider within legal guidelines. We provide services that help boost your social media engagement. However, we recommend reviewing each platform's terms of service, as policies may vary. We are not affiliated with Instagram, TikTok, YouTube, or Facebook.

Never! Never! Never! We never ask for your social media passwords. All we need is your public username to deliver services. If anyone claiming to be from Exaghost asks for your password, please report them immediately to support@exaghost.com.

We currently support Instagram, Facebook, YouTube, and TikTok. For each platform, we offer:

• Instagram: Followers, Likes, Views, Comments, Story Views
• TikTok: Followers, Likes, Views, Comments
• YouTube: Subscribers, Views, Likes, Comments
• Facebook: Page Likes, Post Likes, Followers, Views

Company Name: Exaghost LLC
Address: 1209 Orange Street, Wilmington, New Castle County, DE 19801, United States
Email: legal@exaghost.com
Phone: +1 (302) 123-4567

Placing an order is simple:

1. Select your platform (Instagram, Facebook, YouTube, or TikTok)
2. Choose the service type (followers, likes, views, or comments)
3. Select your quantity
4. Enter your username (no password needed!)
5. Complete payment via credit card or PayPal
6. Delivery starts immediately!

You will receive an order confirmation email within minutes.

You can checkout as a guest without creating an account. However, creating an account gives you benefits like:

• Order history tracking
• Faster checkout for repeat orders
• Exclusive discounts for members
• Easy refill requests

Yes! You can enter any public username when placing an order. This is perfect for gifting services to friends, clients, or influencers you want to support.

Delivery starts immediately after payment confirmation. Most orders begin within 5-15 minutes. Complete delivery time depends on quantity:

• Small orders (100-500): 1-2 hours
• Medium orders (1k-10k): 1-3 days
• Large orders (20k+): 3-7 days
• Premium packages: Faster priority delivery

You can track your order status in your account dashboard.

Delivery times are estimates, not guarantees. Delays can occur due to:

• High demand periods
• Social media platform rate limiting
• Technical issues with the platform
• Server maintenance

If your order has not started within 24 hours, please contact support at support@exaghost.com.

We offer retention guarantees from 30 to 365 days depending on your package. If you experience significant drops within the retention period, we provide free refills.

Note: Social media platforms occasionally perform "purges" of inactive accounts. This is normal and affects all users. Our refill policy covers these situations.

Contact our support team immediately at support@exaghost.com with your order ID. We will investigate and resolve the issue within 24 hours.

Yes! We provide real active accounts. Our standard packages use real accounts with profile pictures, posts, and activity. Premium packages offer even higher quality accounts with better engagement rates.

We do NOT use bots, fake accounts, or inactive profiles. All accounts are real users who have opted into our growth network.

Yes, we offer free refills within your retention period. To request a refill:

1. Email support@exaghost.com with your order ID
2. Provide screenshots showing the drop
3. We will process your refill within 24-48 hours

Refills are limited to one per order unless you purchased extended retention.

We accept all major credit cards:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

All payments are processed securely through Stripe and PayPal, both PCI Level 1 certified processors.

Yes! Our pricing is already volume-discounted, but we offer additional discounts for very large orders (50k+ followers/subscribers).

Contact our sales team at sales@exaghost.com for a custom quote for orders over $500.

Yes! We offer monthly subscription plans for ongoing growth. Subscriptions include:

• Daily delivery of followers/engagement
• Better rates than one-time purchases
• Automatic monthly billing
• Cancel anytime with 7 days notice

Contact support for subscription pricing.

Absolutely. We take payment security seriously:

• 256-bit SSL encryption for all data transmission
• PCI DSS Level 1 compliant (highest security standard)
• We never store full credit card numbers, CVV codes, or track data
• All payment information goes directly to Stripe/PayPal's secure servers
• Our website is regularly scanned for vulnerabilities

Look for the padlock icon in your browser address bar when checking out!

PCI DSS (Payment Card Industry Data Security Standard) is a set of security requirements designed to ensure that companies that process, store, or transmit credit card information maintain a secure environment.

Exaghost is fully PCI compliant. Our payment processors (Stripe and PayPal) are PCI Level 1 certified — the highest level of certification available.

No. Exaghost does NOT store your full credit card information on our servers. We only store:

• The last 4 digits of your card (for reference)
• Card type (e.g., Visa, MasterCard)
• Expiration date (for subscription management)

Your full card number, CVV, and track data are sent directly to Stripe or PayPal and are never stored by us.

Due to the digital nature of our services, all sales are final. However, we offer refunds in the following cases:

• Non-Delivery: Order not delivered within 7 days of purchase
• Duplicate Charge: Technical error causing multiple charges for same order
• Service Not As Described: We delivered completely different service than ordered

Refunds are NOT provided for:

• Change of mind or accidental purchase
• Delivery speed (unless beyond 7 days)
• Social media platform purges or account issues
• Orders that have been partially or fully delivered

To request a refund:

1. Email support@exaghost.com within 7 days of purchase
2. Include your order ID and reason for refund
3. Attach any relevant screenshots

We will respond within 5-7 business days. Approved refunds will be credited to your original payment method within 5-10 business days.

Orders can be canceled within 10 minutes of placement before delivery has started. Once delivery has begun, cancellations are not possible.

To cancel an order, contact support immediately with your order ID.

Please do not file a chargeback without contacting us first. If you file a chargeback:

• Your account will be immediately suspended
• Your IP address and email will be permanently banned
• We will provide evidence of delivery to your bank
• If the chargeback is reversed, you may incur additional fees
• We reserve the right to pursue collection for fraudulent chargebacks

Always contact support first — we are reasonable and want to resolve any issues amicably.

For any billing dispute:

1. Email billing@exaghost.com with your order ID
2. Explain the issue clearly
3. We will investigate and respond within 48 hours

We are committed to resolving all disputes fairly. Most issues can be resolved quickly without involving your bank.

Yes, providing just your username is completely safe. Your username is public information that anyone can see on your profile. You never need to share your password.

We use safe, organic-looking delivery methods to minimize any risk. However, we cannot 100% guarantee against platform policy changes. We recommend:

• Using our services in moderation
• Not purchasing massive amounts at once
• Combining our services with organic growth
• Keeping your account in good standing with platform guidelines

We are not responsible for any account actions taken by social media platforms.

To delete your Exaghost account:

1. Log into your account
2. Go to Settings → Account → Delete Account
3. Or email privacy@exaghost.com with "Delete Account" in the subject line

Account deletion is permanent and cannot be undone. Your order history will be anonymized as required by law.

No. Exaghost is an independent service provider and is not affiliated, endorsed, or authorized by Instagram, TikTok, YouTube, Meta, or any social media platform. All trademarks are property of their respective owners.

Many social media platforms' terms of service prohibit buying followers or engagement. While our methods are safe, we cannot guarantee compliance with each platform's terms. You assume full responsibility for any consequences, including account restrictions or suspensions.

We recommend: Review your platform's terms of service before purchasing. Use our services at your own discretion.

Social media platforms often cache counts. Try these steps:

• Refresh your profile page
• Log out and back into your account
• Clear your browser cache
• Wait 5-10 minutes (counts update on platform's schedule)
• Check from a different device or browser

The count will eventually update — this is a platform issue, not a delivery issue.

Large orders take longer to process. If it's been:

• Less than 48 hours: Please be patient, your order is in queue
• More than 48 hours without progress: Contact support with your order ID

We will investigate and update you within 24 hours.

Contact support immediately at support@exaghost.com with your order ID and the correct username.

If delivery has not yet started, we can update the username. If delivery has already begun, we cannot transfer the order to a different username.

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, Safari)
• Disable VPN or ad-blocker temporarily
• Check our status page for any ongoing issues
• Contact support if the issue persists